Last Updated: [Insert Date]

Welcome to Bandai Sales Store (crafttoolset.com). These Terms and Conditions govern your use of our website and purchases of our premium modeling tools and accessories. By accessing our site or making a purchase, you agree to these terms.

1. Our Store & Target Audience

Bandai Sales Store specializes in high-quality modeling tools for hobbyists and professionals, including:

  • Precision tools (GodHand nippers, DSPIAE products)
  • Airbrush systems and compressors
  • ArttyStation organizers and workstations
  • Gundam markers and specialized brushes
  • Modeling cements and finishing products

Our products cater to serious model builders who value precision, organization, and professional-grade tools for scale modeling, miniature painting, and other detail-oriented crafts.

2. User Responsibilities

Account & Website Use

  • Provide accurate account information and keep login credentials secure
  • Use the website only for lawful purposes
  • Not attempt to interfere with website operations or security
  • Comply with all applicable laws and regulations

Purchasing

  • Ensure all order details are correct before submission
  • Provide complete and accurate shipping information
  • Verify product suitability before purchase (ask our support team if unsure)
  • Understand that certain precision tools have special handling requirements

3. Products & Services

Product Descriptions

We take pride in accurate product representations. However:

  • Colors may vary slightly due to monitor settings
  • Tool specifications are subject to manufacturer updates
  • Some specialty items may have limited availability

Non-Returnable Items

Due to hygiene and precision requirements, these items cannot be returned if opened:

  • All types of brushes
  • Opened or used Gundam Markers
  • Detail Tools with opened packaging
  • Basic Tools sets with broken seals
  • Special order “final sale” items

4. Ordering & Payment

Order Process

  • Orders are processed within 1-2 business days (excluding weekends/holidays)
  • You’ll receive confirmation with tracking when your order ships
  • We reserve the right to cancel orders for suspected fraud or errors

Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are secured with SSL encryption. We never store full credit card details.

Shipping

Option Carrier Cost Delivery Time Order Minimum
Standard DHL/FedEx $12.95 10-15 business days Any amount
Free Shipping EMS Free 15-25 business days $50+

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

5. Returns & Refunds

Eligibility

We accept returns within 15 days of delivery for most products if:

  • In original, unopened packaging
  • Undamaged and unused
  • Accompanied by proof of purchase

Return Process

  1. Contact us within 15 days at [email protected] with your order number and reason
  2. Receive Return Authorization (RMA) and instructions
  3. Securely package items with original packaging and accessories
  4. Include printed RMA form inside
  5. Ship to: Bandai Sales Store, 4053 Elmwood Avenue, Mesa, US 85205

Refund Details

  • Processing: 3-5 business days after inspection
  • Method: Original payment
  • Original shipping costs are non-refundable
  • Return shipping at your expense unless due to our error

6. Damaged or Defective Items

For precision tools like GodHand nippers or DSPIAE products:

  • Contact us immediately with photos of damage
  • We’ll arrange prepaid return if needed
  • Expect priority processing for replacements

7. Intellectual Property

All content on crafttoolset.com, including:

  • Product designs and descriptions
  • Images and logos
  • Website layout and functionality

are property of Bandai Sales Store or our partners and protected by copyright laws. Unauthorized use is prohibited.

8. Liability Limitations

Bandai Sales Store shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Customs delays or import fees
  • Improper tool use resulting in injury
  • Typographical errors on the website
  • Events beyond our reasonable control (natural disasters, etc.)

Our total liability for any claim related to your purchase shall not exceed the purchase price of the product.

9. Policy Updates

We may update these Terms periodically. Continued use after changes constitutes acceptance. Check back for updates.

10. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Address: 4053 Elmwood Avenue, Mesa, US 85205

Thank you for choosing Bandai Sales Store for your precision modeling needs. We handle every order with the same attention to detail we put into our premium tools.