At Bandai Sales Store, we combine precision in our premium modeling tools with meticulous care for your shopping experience. Our shipping and returns policies are designed with the same attention to detail that goes into our ArttyStation organizers and airbrush compressors.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

Returns & Exchanges

Eligibility

We accept returns and exchanges within 15 days of delivery for most products, provided they meet these conditions:

  • In original, unopened packaging
  • Undamaged and unused
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following precision tools cannot be returned:

  • Brushes (all types)
  • Gundam Markers (opened or used)
  • Detail Tools (if packaging is opened)
  • Basic Tools sets with broken seals
  • Special order items marked “final sale”

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Receive our Return Authorization Number (RMA) and instructions
  3. Securely package the item(s) with original packaging and accessories
  4. Include the printed RMA form inside the package
  5. Ship to our Mesa facility at:
    Bandai Sales Store
    4053 Elmwood Avenue
    Mesa, US 85205
    (Return shipping at your expense unless the return is due to our error)

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after inspection approval
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs are non-refundable

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process
  • Specify your desired replacement item in your initial email
  • We’ll ship the new item once the return is received (additional charges may apply for price differences)

Damaged or Defective Items

If you receive a damaged or defective product (especially critical for precision tools like GodHand nippers or DSPIAE products):

  • Contact us immediately with photos of the damage
  • We’ll arrange a prepaid return label if needed
  • Expect priority processing for replacement items

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Contact Us

For any questions about our shipping or returns policy, contact our Modeler Support Team at [email protected].

We handle every aspect of your order with the precision you expect from professional-grade modeling tools.