At Bandai Sales Store, we take as much care with your satisfaction as we do with our premium modeling tools. If your purchase doesn’t meet the exacting standards you expect from professional-grade equipment, our straightforward returns process ensures resolution with precision.

Eligibility for Returns & Exchanges

We accept returns and exchanges within 15 days of delivery for most products, provided they are:

  • In original, unopened packaging
  • Undamaged and unused
  • Accompanied by proof of purchase

Non-Returnable Items

Due to hygiene and safety considerations, the following precision tools cannot be returned:

  • Brushes (all types)
  • Gundam Markers (opened or used)
  • Detail Tools (if packaging is opened)
  • Basic Tools sets with broken seals

Special order items marked “final sale” are also excluded from returns.

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us within 15 days of delivery at [email protected] with your order number and reason for return
  2. Receive our Return Authorization Number (RMA) and instructions
  3. Securely package the item(s) with original packaging and accessories
  4. Include the printed RMA form inside the package
  5. Ship to our Mesa facility (return shipping at your expense unless the return is due to our error)

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after inspection approval
  • Refund Method: Original payment method (PayPal, credit card, etc.)
  • Deductions: Original shipping costs are non-refundable

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process
  2. Specify your desired replacement item in your initial email
  3. We’ll ship the new item once the return is received (additional charges may apply for price differences)

Return Request Template

Use this template when contacting us about returns or exchanges:

Subject: Return Request – Order #[Your Order Number] Dear Bandai Sales Store Support, I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date]. Item(s) for return: – [Product Name] (Quantity: X) – [Product Name] (Quantity: X) Reason for return: [Please specify – defective, incorrect item, etc.] For exchanges, I would like: [Specify replacement product if applicable] I confirm that the items are in their original condition and packaging. Please provide return instructions and RMA number at your earliest convenience. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the US:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional charges
  • We recommend using a trackable shipping service

Damaged or Defective Items

If you receive a damaged or defective product (especially critical for precision tools like GodHand nippers or DSPIAE products):

  1. Contact us immediately with photos of the damage
  2. We’ll arrange a prepaid return label if needed
  3. Expect priority processing for replacement items

For any questions about our returns policy, contact our Modeler Support Team at [email protected]. We handle returns with the same attention to detail we apply to our ArttyStation organizers and airbrush compressors.

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