Welcome to Bandai Sales Store’s FAQ section. Here you’ll find answers to common questions about our precision modeling tools, shipping policies, and more. If you don’t find what you’re looking for, please contact our support team at [email protected].

About Our Products

What types of modeling tools do you specialize in?
We specialize in professional-grade modeling tools including airbrush systems (Airbrush, Airbrush/Compressor), ArttyStation organizers (in various configurations), precision tools (GodHand nippers, DSPIAE tools), basic modeling supplies (cement, putty, brushes), and Gundam markers. Our selection is curated for serious modelers who demand precision and quality.
Are your tools suitable for beginners?
While many of our tools are professional-grade, we offer products for all skill levels. Our Basic Tools section and Gundam markers are excellent for beginners, while our GodHand nippers and DSPIAE tools cater to advanced modelers. Check product descriptions for recommended skill levels.
What makes your tools different from regular hobby supplies?
We source tools that meet the exacting standards of precision modelers. For example, our GodHand nippers are renowned for their clean cuts, and our ArttyStation organizers are designed specifically for model-building workflows. Every tool is selected by modelers, for modelers.

Ordering & Payment

What payment methods do you accept?
We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers. You can shop with confidence.
Do you offer any discounts for bulk orders?
While we don’t have a formal bulk discount program, orders over $50 qualify for free standard shipping. For very large orders (professional workshops or clubs), please contact us at [email protected] for potential arrangements.

Shipping & Delivery

How long does shipping take?
All orders ship within 1-2 business days from our Mesa, Arizona warehouse. Delivery times then depend on your shipping method:

– Express Shipping (DHL/FedEx): 10-15 days after dispatch ($12.95 flat rate)
– Free Standard Shipping (EMS): 15-25 days after dispatch (free for orders over $50)
Do you ship worldwide?
We ship to most countries globally, excluding parts of Asia and some remote regions. During checkout, you’ll be able to see if we deliver to your location. If you have any doubts, feel free to contact us before ordering.
How are my delicate tools packaged?
As fellow modelers, we understand how important it is for tools to arrive in perfect condition. Every order is personally inspected and packed with protective materials. Precision tools like airbrushes and nippers receive special attention with custom padding to prevent damage during transit.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date. If you’re not completely satisfied with your purchase, simply contact our support team at [email protected] to initiate a return. Items must be in original, unused condition with all packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment provider, but typically takes 3-10 additional business days.

Product Support

Do you provide guidance on tool maintenance?
Yes! Many of our product pages include care instructions, and we’re happy to provide specific advice for maintaining your tools. Proper care of precision tools like airbrushes and nippers significantly extends their lifespan.
What should I do if my tool arrives damaged?
We’re sorry to hear that! Please contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund as appropriate.
Can I get recommendations for specific modeling projects?
Absolutely. Our team consists of experienced modelers who can recommend tools for Gunpla, scale models, miniatures, and other projects. Email us with details about your project and we’ll suggest the right tools for your needs.

Contact & Support

What’s the best way to contact customer service?
For fastest service, email us at [email protected]. We typically respond within 24 hours on business days. You can also reach us by mail at:

Bandai Sales Store
4053 Elmwood Avenue
Mesa, AZ 85205
USA
Do you have phone support?
Currently, we provide support exclusively via email to ensure we can thoroughly address your questions and maintain detailed records of all communications. This allows us to serve our global customer base most effectively across different time zones.
Are you affiliated with Bandai the toy company?
While we specialize in tools for Gunpla and other Bandai model kits, we are an independent retailer focused on providing high-quality modeling tools from various manufacturers. Our name reflects our specialization in products perfect for Bandai model builders.

Still have questions? Our team of modelers is ready to help you find the perfect tools for your next project. Contact us at [email protected] and let’s build something amazing together!